Terms of service

Welcome to our website. By accessing or purchasing from this site, you agree to the following terms and conditions. Please read them carefully before using our services.

1. Reseller Status

We are a third-party reseller of products, including Batana oil and other haircare items. We are not the manufacturer, and we do not claim to be affiliated with or representing the original brand owners. Product packaging, quality, and performance remain the responsibility of the original supplier or manufacturer.

2. Product Information

All product information, including ingredients and usage instructions, is provided directly from the supplier or manufacturer. We make every effort to ensure accuracy but do not guarantee that product details are error-free or up to date.

Please review product packaging before use. We are not liable for:

Ingredient changes by the manufacturer
Customer misuse or misunderstanding of product usage
Reactions due to allergies or sensitivities

3. Use at Your Own Risk

Products are provided as-is. Always conduct a patch test before full use. By purchasing, you acknowledge that:

You understand the nature of the product
You accept full responsibility for how the product is used
You waive any claim against us for personal injury or loss related to product usage

4. Refunds & Returns

Refunds or returns will only be accepted under the following conditions:

Request must be made within 3 days of receiving the product
Product must be unopened, unused, and in original condition
Return shipping costs are the responsibility of the customer
Refunds will be processed once the product is received and inspected

We do not accept returns for:

Opened or used products
Allergic reactions
Change of mind after 3 days of delivery

5. Shipping & Delivery

We are not responsible for delivery delays caused by couriers, incorrect addresses, or other third-party factors.
Once an order is shipped, a tracking number will be provided (if applicable).
We do not guarantee shipping timelines unless stated otherwise.

6. Intellectual Property

All trademarks, logos, and brand names belong to their respective owners. We do not claim ownership of any third-party branding. Our name, logo, and website content are protected and may not be copied without permission.

7. Pricing & Availability

Prices and availability are subject to change at any time without notice. We reserve the right to cancel orders due to stock unavailability, pricing errors, or suspected fraud.

8. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising shall be handled in accordance with South African consumer protection and trade laws.