Refund policy

Reseller Policy & Customer Notice

Thank you for shopping with us! Please take a moment to read through our policies to ensure a smooth and informed purchase experience.

🔹 Reseller Disclaimer

We are a verified reseller of the products listed on this site. We are not the manufacturer or original brand owner of any Batana oil or related items sold. All products are sourced from trusted suppliers and are sold in their original packaging unless otherwise stated.

🔹 Ingredients & Allergy Disclaimer

Before using any product, please:

  • Read the full ingredients list and instructions on the packaging.

  • Perform a patch test at least 24 hours prior to use.

  • Discontinue use immediately if irritation or an allergic reaction occurs.

We are not liable for any allergic reactions, skin/hair sensitivities, or adverse effects caused by product use. If in doubt, consult your doctor or dermatologist before applying.

🔹 Refund & Return Policy

We accept refunds or returns within 3 calendar days of your order being delivered. The following conditions apply:

  1. Items must be unopened, unused, and in original packaging.

  2. You must contact us within 3 days of receiving the item to request a return.

  3. The customer is responsible for return shipping fees.

  4. Refunds will be issued only after the item is received and inspected.

💡 We do not offer refunds or exchanges for products that have been opened, used, or damaged after delivery.

🔹 Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 24 hours of delivery with photos of the item and packaging. We will assist in resolving the issue as quickly as possible.

🔹 Shipping Disclaimer

  • We are not responsible for delays caused by the courier, incorrect addresses provided by the customer, or customs processing (if applicable).

  • Once your order is dispatched, tracking will be provided.

📌 Important Notes

  • By completing your purchase, you confirm that you have read and agreed to the above terms.

  • These policies are in place to ensure fairness, safety, and transparency for both the buyer and the seller.